What does dedicated-device mode do?

It locks a device to one or a few apps, so it can only be used for its job.

How do we deploy hundreds of frontline devices?

Zero-touch, QR enrollment, and Knox Mobile Enrollment provision devices automatically, already locked to the right apps.

Can we manage rugged hardware like Zebra or Samsung?

Yes, including OEM settings such as the barcode engine and physical keys.

Can we support a worker remotely?

Yes, with a remote screen session powered by TeamViewer, plus remote PIN reset and restart.

What does field service device management involve?

Technicians work away from the office, often with poor connectivity and no time to call IT. Field service device management means the phone or tablet arrives already locked to the job app, with Wi-Fi, VPN and accounts in place, so the technician turns it on and starts the round. When something breaks, you take the screen over remotely (iOS and Android) instead of scheduling a visit. On company-owned Android devices you can also see where a device last reported, which is how a van-based team finds a tablet left on a site.

How is deskless worker device management different from office IT?

An office laptop has an owner who reads email and can wait a day. A deskless worker device is often shared, dropped, used with gloves, and useless the moment it stops doing its one task. So the priorities invert: lock the device to what the shift needs, provision hundreds at once through zero-touch or Knox Mobile Enrollment, and make replacement a five-minute operation. Rugged device management adds the OEM layer on top, the barcode engine and the physical keys a generic MDM does not reach on Zebra or Samsung hardware.

Solution · Frontline workers

Devices your field teamscan't break or misuse

Warehouse scanners, delivery handhelds, retail tablets, site phones. Lock them to the job, deploy them by the hundred, and fix them without a site visit.

Dedicated-device mode Zero-touch & KME Remote support

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Two delivery men in bright jackets using a digital tablet beside a van outdoors.

A device calibrated for the task

A frontline device is not a personal computer. Dedicated-device mode locks it to the one or few apps the shift needs, so a scanner scans and a delivery app delivers. Nobody drifts into a browser or drains the battery on video.

Locked to the task

The screen shows the job and nothing else.

Deploy by the hundred

Zero-touch, QR and Knox provision devices already locked to the right apps.

OEM hardware managed

Knox and Zebra settings a generic MDM ignores: barcode engine, keys.

Fix it without driving there

A worker two regions away is stuck on a screen you have never seen. Instead of a site visit, open a remote support session and see their screen, powered by TeamViewer. Downtime on a frontline device is lost work.

Remote screen support

Guide a worker through their device from the console.

Locate and protect

Track location, and Factory Reset Protection keeps a lost device tied to you.

Replace on the fly

A new unit enrolls into the same locked config in minutes.

Built for field service and deskless teams

Dedicated devices

Lock a device to one or a few apps for its entire shift.

Fast rollouts

Deploy waves of devices for a new depot or a seasonal surge, self-configuring.

Loss-proof fleet

Lock, locate, wipe, and clone any replacement into the same setup.

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FAQ

Frequently Asked Questions About MDM for Frontline Workers

Hands typing on a laptop keyboard while holding a smartphone

: It locks a device to one or a few apps, so it can only be used for its job.
: Zero-touch, QR enrollment, and Knox Mobile Enrollment provision devices automatically, already locked to the right apps.
: Yes, including OEM settings such as the barcode engine and physical keys.
: Yes, with a remote screen session powered by TeamViewer, plus remote PIN reset and restart.
: Technicians work away from the office, often with poor connectivity and no time to call IT. Field service device management means the phone or tablet arrives already locked to the job app, with Wi-Fi, VPN and accounts in place, so the technician turns it on and starts the round. When something breaks, you take the screen over remotely (iOS and Android) instead of scheduling a visit. On company-owned Android devices you can also see where a device last reported, which is how a van-based team finds a tablet left on a site.
: An office laptop has an owner who reads email and can wait a day. A deskless worker device is often shared, dropped, used with gloves, and useless the moment it stops doing its one task. So the priorities invert: lock the device to what the shift needs, provision hundreds at once through zero-touch or Knox Mobile Enrollment, and make replacement a five-minute operation. Rugged device management adds the OEM layer on top, the barcode engine and the physical keys a generic MDM does not reach on Zebra or Samsung hardware.

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