What remote support capabilities does the TeamViewer MDM integration provide?

The TeamViewer integration in Appaloosa provides complete remote device support: live screen sharing, full device control (Android), secure file transfer, and terminal access. IT administrators connect directly from the Appaloosa dashboard with no additional software required on the employee's device.

How secure is the remote mobile support connection?

Every remote session is protected with AES 256-bit end-to-end encryption and RSA 2048-bit public/private key exchange. Appaloosa is hosted in France and ISO 27001 certified, ensuring that all remote troubleshooting sessions meet enterprise and regulatory security standards.

Can I control which admins have remote access to employee devices?

Yes. Appaloosa provides role-based access management, so you can define exactly which IT team members are authorized to initiate remote support sessions. Permissions are tied to admin or support roles for granular control.

How does zero-touch enrollment work for remote support?

Appaloosa uses TeamViewer to enable zero-touch enrollment for remote support. New devices added to your fleet are automatically registered for remote access during provisioning, with no user interaction required and no separate TeamViewer account needed. Devices are support-ready from the moment they are deployed. Note: all sessions still require user confirmation before they begin.

Do employees need a TeamViewer account to receive remote support?

No. The integration uses account-free connections, so employees never need to create or manage a TeamViewer account. IT teams connect instantly from the Appaloosa dashboard with zero setup on the employee's side.

How does remote device support improve the employee experience?

Employees get faster resolutions with less effort. IT teams can see the device screen directly, so there is no need for lengthy explanations, extra software, or complicated instructions. Issues are resolved in minutes, which reduces downtime and improves satisfaction with IT support.

Does the integration support both attended and unattended remote sessions?

The Appaloosa and TeamViewer integration currently supports attended sessions only, meaning the employee must be present and confirm the connection before each support session begins.

Which operating systems support remote mobile support?

Remote support is available for Android 8.1+ and iOS 15.4+. Screen sharing works across both platforms. Full remote control (including direct device interaction) is available on Android. Core remote troubleshooting features remain consistent across all managed devices.

Remote Device Support

Remote Mobile Support,
One Click Away

See what your users see. Fix issues in real time, from anywhere.

Appaloosa's TeamViewer integration gives IT teams instant remote access to managed devices. Diagnose and resolve problems directly from the dashboard, with no extra software on the employee's side. Reduce support tickets, cut resolution time, and keep your distributed workforce productive.

iOS, Android & macOS

Zero-Touch Enrollment

256-bit AES Encryption

Enable Remote Support

Why Remote Troubleshooting Falls Short

Traditional IT remote access relies on phone calls, screenshots, and guesswork. Employees struggle to describe technical problems, IT teams waste hours on back-and-forth, and critical issues go unresolved for far too long. Your support workflow needs a direct, visual connection to every managed device.

One-Click Access See It, Solve It: Connect to any managed device directly from the Appaloosa dashboard. One click gives your IT team a live view of the device screen to diagnose and resolve issues in minutes.
Encrypted Sessions Encrypted by Default: Every session is protected with 256-bit AES encryption and RSA 2048-bit key exchange. Hosted in France and ISO 27001 certified.
Zero Setup Ready From Day One: Employees never need to install software or share PIN codes. Devices enroll for remote support automatically during provisioning, so IT connects instantly when needed.

How Remote Device Support Works

No complicated setup. The TeamViewer MDM integration connects directly to your managed devices for real-time remote troubleshooting. Here is how it works in three steps.

Locate

Find the device or user that needs help directly from the Appaloosa dashboard. Search by name, device model, or group.

Connect

Launch the remote support session with a single click. The connection is established instantly through the Appaloosa interface.

Support

Take full control of the device to troubleshoot issues, transfer files, run terminal commands, and share screens. All sessions use end-to-end encryption and never disrupt the employee's workflow.

Remote Support Use Cases

Remote Workforce

Support field workers, remote employees, and international teams from a single dashboard. Resolve device issues in real time.

Faster Resolution

Cut MTTR from hours to minutes. IT sees exactly what the user sees, takes control when needed, and closes tickets faster.

Compliant Support

All connections are encrypted, with detailed audit logs tracking every action. Ideal for regulated industries and GDPR-compliant environments.

Start Resolving Issues in Real Time

See how TeamViewer + Appaloosa transforms your IT support.