What capabilities does the TeamViewer integration provide?

The integration between TeamViewer and Appaloosa MDM provides full remote support capabilities, including screen sharing and secure file transfer. IT administrators can view and control devices remotely, and transfer files securely — all directly from the Appaloosa interface, without requiring any additional software installation on the end user’s device.

How secure is the remote access connection?

All remote sessions are protected with AES 256-bit end-to-end encryption, using RSA 2048-bit public/private key exchange. This military-grade encryption ensures that every remote support session remains secure and compliant with enterprise security standards.

Can I limit which admins can access employee devices?

Yes, Appaloosa provides access management controls that let you define exactly which IT team members are allowed to initiate remote support sessions (based on admin or support roles).

How does zero-touch device registration work?

Appaloosa uses TeamViewer to enable zero-touch enrollment. New devices added to your fleet can be automatically enrolled for remote support — without any user interaction or need to create a TeamViewer account. This simplifies deployment and ensures immediate support capabilities. However, all sessions must still be confirmed by the user before they begin.

Do employees need their own TeamViewer accounts to receive support?

No, the integration uses account-free connections, meaning your employees don’t need to create or manage a TeamViewer account. The system works seamlessly in the background, allowing IT to provide instant support without requiring setup on the employee’s side.

How does this integration improve employee experience?

Support becomes faster and less frustrating. IT teams can see exactly what the user sees — no need for lengthy explanations, extra software installations, or complicated instructions. This reduces resolution time, boosts productivity, and improves employee satisfaction with IT support.

Is the solution suitable for both attended and unattended support scenarios?

The Appaloosa–TeamViewer integration currently supports only attended sessions, meaning the employee must be present during the support session.

Which operating systems are supported?

Remote support features are available for Android 8.1+ and iOS 15.4+. While screen sharing works across all platforms, advanced features like full remote control are only supported on Android devices due to platform limitations. Nonetheless, core support processes remain consistent across all managed devices.

Instant Remote Control (beta)

Resolve Device Issues In One Click

Our TeamViewer integration gives IT teams immediate access to troubleshoot employee devices from anywhere, reducing downtime and boosting productivity.

The perfect solution for supporting your distributed workforce without expanding IT resources. TeamViewer is fully integrated with Appaloosa and requires no additional software—just click and connect directly from your dashboard.

iOS, Android & MacOS

Zero-Touch

256-bit AES

Eliminate Support Bottlenecks

Remote troubleshooting creates frustration in employee support. IT teams spend hours trying to diagnose issues over the phone, while employees struggle to describe technical problems. Companies need a way to eliminate this inefficient process.

Instant Access Support See What They See: Connect directly to employee devices without requiring them to install additional software or create accounts. One click gives you immediate access to resolve issues in real-time, cutting resolution time from hours to minutes.
Seamless Security Protection Without Friction: Maintain enterprise-grade security while enabling remote support. Every session is protected with 256-bit AES encryption, ensuring sensitive company data remains secure even during troubleshooting sessions.
Zero Setup Assistance Support Without Stress: Provide support instantly without requiring employees to follow complex setup instructions. No PIN codes to share, no software to download. Remote support just works when employees need it most.

Your Path to Effortless Remote Support

Forget about complicated support processes. Our TeamViewer integration connects directly with your managed devices for seamless assistance. Here's how.

Locate

Quickly find the specific user or device needing assistance directly from the Appaloosa dashboard.

Connect

Start the remote support session with a single click, directly from the Appaloosa interface.

Support

Take full control to troubleshoot issues, transfer files, access terminal commands, use TeamViewer, and share screens—all with end-to-end encryption and without disrupting the user.

Use Cases

Remote Workforce Support

Provide instant technical support to employees anywhere in the world, eliminating the frustration of troubleshooting by phone.

Rapid Issue Resolution

Reduce mean time to resolution from hours to minutes by seeing exactly what users see and taking control when needed.

Secure Troubleshooting

Maintain security compliance while supporting employees with encrypted connections and detailed audit logs of all support activities.

What capabilities does the TeamViewer integration provide?: The integration between TeamViewer and Appaloosa MDM provides full remote support capabilities, including screen sharing and secure file transfer. IT administrators can view and control devices remotely, and transfer files securely — all directly from the Appaloosa interface, without requiring any additional software installation on the end user’s device.
How secure is the remote access connection?: All remote sessions are protected with AES 256-bit end-to-end encryption, using RSA 2048-bit public/private key exchange. This military-grade encryption ensures that every remote support session remains secure and compliant with enterprise security standards.
Can I limit which admins can access employee devices?: Yes, Appaloosa provides access management controls that let you define exactly which IT team members are allowed to initiate remote support sessions (based on admin or support roles).
How does zero-touch device registration work?: Appaloosa uses TeamViewer to enable zero-touch enrollment. New devices added to your fleet can be automatically enrolled for remote support — without any user interaction or need to create a TeamViewer account. This simplifies deployment and ensures immediate support capabilities. However, all sessions must still be confirmed by the user before they begin.
Do employees need their own TeamViewer accounts to receive support?: No, the integration uses account-free connections, meaning your employees don’t need to create or manage a TeamViewer account. The system works seamlessly in the background, allowing IT to provide instant support without requiring setup on the employee’s side.
How does this integration improve employee experience?: Support becomes faster and less frustrating. IT teams can see exactly what the user sees — no need for lengthy explanations, extra software installations, or complicated instructions. This reduces resolution time, boosts productivity, and improves employee satisfaction with IT support.
Is the solution suitable for both attended and unattended support scenarios?: The Appaloosa–TeamViewer integration currently supports only attended sessions, meaning the employee must be present during the support session.
Which operating systems are supported?: Remote support features are available for Android 8.1+ and iOS 15.4+. While screen sharing works across all platforms, advanced features like full remote control are only supported on Android devices due to platform limitations. Nonetheless, core support processes remain consistent across all managed devices.