Terms & Conditions
Last updated: October 1, 2025
1. PREAMBLE
These Terms and Conditions of Sale (hereinafter the “T&Cs”) govern the contractual relationship between OB2J, a simplified joint-stock company (SAS) with share capital of €1,010.50, registered with the Bayonne Trade and Companies Register under number 901 232 520 R.C.S. Bayonne, whose registered office is located at 9 impasse Rolland, 64200 Biarritz, France (hereinafter “appaloosa.io” or the “Provider”), and any legal entity subscribing to the services offered by appaloosa.io (hereinafter the “Customer”).
The appaloosa.io brand markets a SaaS (Software as a Service) mobile fleet management solution that enables corporate IT administrators to deploy applications and configurations on computers, smartphones, and tablets.
2. DEFINITIONS
Service: The appaloosa.io SaaS platform accessible online for mobile fleet management.
Device: Any computer, smartphone, or tablet registered and managed via the appaloosa.io platform.
Subscription: The Customer’s subscription to the Service according to the selected pricing plan.
Add-ons: Additional paid features offered by appaloosa.io, either on a recurring basis or as a one-time payment for integrations.
Trial Period: The free period of at least 14 days allowing the Customer to test the Service.
Customer Account: The Customer’s personal space accessible via the appaloosa.io interface.
3. PURPOSE
These T&Cs define the conditions under which appaloosa.io provides its services to the Customer, as well as the parties’ respective rights and obligations.
4. ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE
Acceptance of these T&Cs is evidenced by subscribing to a Subscription or by using the Service.
The Customer acknowledges having read and accepted these T&Cs without reservation.
These T&Cs are available at any time on the appaloosa.io website and shall prevail over any other version or contradictory document.
5. SUBSCRIPTION TO THE SERVICE
5.1 Eligibility
The appaloosa.io Service is intended exclusively for professionals (legal entities).
Any subscription by an individual acting in a personal capacity shall be deemed null and void.
5.2 Account Creation
To subscribe to the Service, the Customer must create a Customer Account by providing:
- Company name
- Registered office address
- SIRET number or equivalent
- Legal representative’s contact details
- Professional email address
- Billing information
The Customer guarantees the accuracy and timely updating of the information provided.
5.3 Trial Period
Appaloosa.io offers a free trial period of at least 14 days.
During this period, the Customer may test all Service features with no financial commitment.
At the end of the trial, the Subscription automatically becomes paid according to the chosen pricing plan, unless expressly terminated before the end of the trial period.
6. PRICING AND PAYMENT TERMS
6.1 Pricing
The Service is billed per device per month.
Current prices are available on the appaloosa.io website or by quotation.
- Minimum quantity: 50 devices per Subscription
- Discounts: Quantity-based discounts require a minimum one-year commitment
6.2 Billing Options
Customers may choose between:
- Monthly billing
- Annual billing
- Multi-year billing
Billing is done in advance for the chosen period.
6.3 Paid Add-ons
Add-ons are billed:
- On a recurring basis (monthly or annual), or
- As a one-time payment for specific integrations
6.4 Payment Methods
Accepted payment methods:
- Credit card (for self-service subscriptions)
- Bank transfer (for quote-based subscriptions)
- SEPA direct debit (for recurring subscriptions)
6.5 Late Payment
In case of late payment:
- Statutory interest will apply
- Access to the Service may be suspended until payment is made
- Late payment penalties will be charged in accordance with French law
- The contract may be terminated after 15 days’ formal notice remains unanswered
6.6 Price Modifications
Appaloosa.io may revise its prices at any time. However:
- Current Subscriptions remain at the same rate for their full term
- Renewals are notified at least one month in advance
- Customers may cancel under Article 9 if they refuse the new pricing
7. TERM AND RENEWAL
7.1 Duration
Subscriptions are entered into for the duration selected by the Customer (monthly, annual, or multi-year).
7.2 Automatic Renewal
Unless terminated in accordance with Article 9, Subscriptions automatically renew for the same duration as the initial term.
8. SERVICE MODIFICATIONS
8.1 Feature Evolution
Appaloosa.io may:
- Add new features at no additional cost
- Develop new optional paid features
- Modify or improve existing ones for technical, security, or regulatory reasons
Customers will be notified of substantial changes via their Account or by email.
8.2 Maintenance
Scheduled maintenance may cause temporary Service interruptions.
Customers will be notified at least 48 hours in advance.
9. TERMINATION
9.1 By the Customer
- Monthly plans: Cancel anytime, effective at month-end
- Annual plans: One-month notice before renewal
- Multi-year plans: Three-month notice before renewal
Requests must be sent in writing (email or registered letter) to support@appaloosa.io.
9.2 By appaloosa.io
Appaloosa.io may terminate in cases of:
- Serious breach by the Customer (after 15 days’ notice)
- Non-payment after formal notice
- Fraudulent or abusive use of the Service
- Violation of usage conditions
9.3 Effects of Termination
- Service access is immediately suspended
- No refund for unused periods (unless required by law)
- Outstanding amounts become immediately payable
10. DATA AND INTELLECTUAL PROPERTY
10.1 Customer Data Ownership
The Customer remains the owner of all data created, uploaded, or generated on the platform.
10.2 Data License
The Customer grants appaloosa.io a non-exclusive license to use data solely for Service provision during the Subscription term (hosting, processing, backups, etc.).
10.3 appaloosa.io Intellectual Property
Appaloosa.io retains full ownership of:
- The platform and technology
- Source code, algorithms, and documentation
- The appaloosa.io brand and related materials
No IP rights are transferred beyond the right to use the Service.
10.4 Data Return and Deletion
During the termination notice, the Customer may request a copy of their data.
After termination, data is retained for 30 days and then permanently deleted.
11. SERVICE LEVEL AGREEMENT (SLA)
11.1 Availability
Appaloosa.io ensures 99.98% monthly availability, i.e., max 8 minutes downtime per month.
11.2 Exclusions
Availability excludes:
- Scheduled maintenance (48h notice)
- Force majeure events
- Internet/network issues outside appaloosa.io’s control
- Customer misuse or inaction
11.3 Support
- Hours: Monday–Friday, 9:00–18:00 (Paris time)
- Contact:
- Email: support@appaloosa.io
- In-app chat
- Customer portal
11.4 Incident Classification
| Type | Response Time | Estimated Resolution |
|---|---|---|
| Critical (full outage) | Within 1 business hour | 4 hours |
| Major (partial degradation) | Within 4 business hours | 1 business day |
| Minor (limited impact) | Within 1 business day | 5 business days |
11.5 Service Credits
| Monthly Availability | Credit Granted |
|---|---|
| 99.98% – 99.90% | 5% |
| 99.90% – 99.50% | 10% |
| Below 99.50% | 25% |
Conditions:
- Outages must be reported within 5 business days
- Credits are non-cumulative and non-refundable
12. OBLIGATIONS AND LIABILITY
12.1 appaloosa.io’s Obligations
Appaloosa.io commits to:
- Deliver the Service with professionalism
- Maintain and update it
- Protect data security and confidentiality
- Respect SLA commitments
12.2 Customer Obligations
The Customer agrees to:
- Use the Service lawfully and properly
- Protect access credentials
- Provide accurate data
- Pay invoices on time
12.3 Limitation of Liability
Appaloosa.io’s liability is limited to direct damages up to the total amount paid in the 12 months preceding the event.
Indirect damages (loss of revenue, data loss, reputation harm, etc.) are excluded.
13. CONFIDENTIALITY & DATA PROTECTION
13.1 Confidentiality
Each party agrees to maintain strict confidentiality regarding the other’s proprietary or sensitive information.
13.2 Personal Data
Data processing is governed by the appaloosa.io Privacy Policy, compliant with the GDPR.
Appaloosa.io acts as a processor within the meaning of the GDPR.
A Data Processing Agreement (DPA) under Article 28 GDPR can be executed upon request.
14. FORCE MAJEURE
Neither party shall be liable for failure to perform due to force majeure (natural disasters, strikes, epidemics, wars, power/network failures, regulatory changes, etc.).
If such an event lasts over 60 days, either party may terminate the contract.
15. ASSIGNMENT
The Customer may not transfer or subcontract rights without prior written consent.
Appaloosa.io may freely assign or transfer its rights, particularly in the case of restructuring or acquisition.
16. CHANGES TO THE T&Cs
Appaloosa.io may amend these T&Cs at any time.
Amendments take effect upon publication on the website.
Customers will be notified at least 30 days before they take effect.
Continued use implies acceptance. Customers refusing amendments may cancel under Article 9.
17. SEVERABILITY
If any provision is deemed invalid, the remaining provisions remain enforceable.
18. COMPLAINTS
Complaints must be sent to:
Email: support@appaloosa.io
Mail: OB2J SAS – Service Réclamations, 9 impasse Rolland, 64200 Biarritz, France
Acknowledgment within 5 business days — response within 30 days.
19. MEDIATION
In accordance with French law, Customers may use mediation or other alternative dispute resolution methods in the event of a disagreement.
20. GOVERNING LAW AND JURISDICTION
These T&Cs are governed by French law.
Disputes shall be referred to the courts under the jurisdiction of the Pau Court of Appeal, even in cases of multiple defendants.
APPENDIX: CONTACT DETAILS
OB2J
Trade name: appaloosa.io
Address: 9 impasse Rolland, 64200 Biarritz, France
SIRET: 901 232 520 R.C.S. Bayonne
VAT: FR82901232520
Share capital: €1,010.50
Sales: sales@appaloosa.io / +33 5 18 25 12 52
Support: support@appaloosa.io
Website:
Document effective as of October 1, 2025 — Version 2.0
Terms of Service
These Terms of Service govern your use of the website located at https://www.appaloosa.io, https://www.appaloosa-store.com, and any related services provided by OB2J SAS such as Mobile Application Management and Mobile Device Management.
By accessing https://www.appaloosa.io and https://www.appaloosa-store.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by OB2J SAS.
We, OB2J SAS, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.
These Terms of Service were last updated on August 3rd 2021.
Limitations of Use
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
- modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
- remove any copyright or other proprietary notations from any materials and software on this website;
- transfer the materials to another person or “mirror” the materials on any other server;
- knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service OB2J SAS provides;
- use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
- use this website or its associated services in violation of any applicable laws or regulations;
- use this website in conjunction with sending unauthorized advertising or spam;
- harvest, collect, or gather user data without the user’s consent; or
- use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
Intellectual Property
The intellectual property in the materials contained in this website are owned by or licensed to OB2J SAS and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.
This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by OB2J SAS at any time.
Trial
You may use our services for free, once per company, for up to 14 days when signing up.
When your trial has expired, you may choose a paid plan or request to terminate your account
Expired trials commes with no warranty. Expired trial accounts and data can be deleted at any time.
Paid Subscriptions
Payments are due on-receipt. Failure to provide timely payment may result in account and data deletion.
Over quota accounts are automatically upgraded to the next larger plan unless you instruct our team otherwise.
Near quota accounts who choose not to upgrade automatically will be limited by their current quota.
You might terminate your current account at anytime by contacting sales@appaloosa-store.com.
Subscriptions are billed month-to-month. They are not pro-rated nor refundable.
User-Generated Content
You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.
When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.
The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.
You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, and our Privacy Policy.
Liability
Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, OB2J SAS makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.
In no event shall OB2J SAS or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if OB2J SAS or an authorized representative has been notified, orally or in writing, of the possibility of such damage.
In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.
Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of Materials
The materials appearing on our website are not comprehensive and are for general information purposes only. OB2J SAS does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
Links
OB2J SAS has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by OB2J SAS of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.
Right to Terminate
We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.
Severance
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of France. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.